Privacy Policy & SMS Terms of Service

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Effective Date: August 2026

LUCÉ is committed to protecting the privacy and security of the personal information we collect through our website, programs, services, and communications. This Privacy Policy & SMS Terms of Service explains what information we collect, how we use and protect it, how information may be shared, and the terms that apply when individuals voluntarily choose to communicate with LUCÉ by SMS.

Information We Collect

LUCÉ may collect personal information that you voluntarily provide when contacting us, requesting services, completing a form, participating in a program, or otherwise communicating with our organization. This information may include:

• Name
• Mobile phone number
• Email address
• Mailing address
• Information related to a service inquiry or community support request
• Other information you voluntarily provide when communicating with LUCÉ

We may also automatically collect limited technical information when you use our website, including IP address, browser type, device information, and website usage information.

How We Use Your Information

LUCÉ may use your personal information to:

• Respond to service inquiries and community support requests
• Communicate directly with individuals requesting assistance
• Provide case management and community support services
• Respond to questions and follow up on requests
• Coordinate services and community resources
• Administer our programs and services
• Maintain appropriate organizational records
• Improve our website, programs, and services
• Comply with applicable legal and regulatory requirements

SMS Communications & Terms of Service

Individuals may voluntarily choose to communicate with LUCÉ by SMS by providing their mobile phone number and selecting the optional SMS consent checkbox on an applicable LUCÉ form.

By opting in, you agree to receive two-way conversational and customer care text messages from LUCÉ regarding your service inquiries and community support requests.

SMS communications are intended for direct, interactive conversations between LUCÉ and individuals seeking information, assistance, or support.

Message frequency varies depending on your inquiry and ongoing communication with LUCÉ. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from LUCÉ unless you provide consent again.

For assistance, reply HELP or contact LUCÉ at info@luceky.org.

Consent to receive SMS messages is voluntary and is not required to submit an inquiry, request assistance, or receive services from LUCÉ.

SMS Consent and Mobile Information

Notwithstanding anything else in this policy, no mobile phone numbers, text messaging originator opt-in data, or personal consent details will be shared, sold, rented, leased, or disclosed to third parties, partners, or affiliates under any circumstances.

Information Sharing

LUCÉ does not sell or rent personal information.

When necessary to provide our services or operate our organization, certain non-SMS personal information may be disclosed to authorized service providers or when required by applicable law.

The SMS-specific restrictions stated above apply regardless of any other provision of this policy.

LUCÉ may also disclose other information when required by law or legal process or when reasonably necessary to protect the rights, safety, or security of LUCÉ, the individuals we serve, our employees, volunteers, or the public.

SMS Opt-In and Opt-Out

SMS consent is obtained separately and voluntarily. When a LUCÉ online form provides an SMS communication option, the SMS consent checkbox is optional and is not selected by default.

You may submit an inquiry, request information, or access LUCÉ services without consenting to SMS communications.

If you opt in and later wish to stop receiving text messages, reply STOP to any LUCÉ text message. You may also contact LUCÉ directly for assistance.

For SMS assistance, reply HELP or contact info@luceky.org.

External Links

Our website may contain links to third-party websites. LUCÉ is not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of websites they visit.

Data Security

LUCÉ uses reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Updates to This Policy

LUCÉ may update this Privacy Policy & SMS Terms of Service periodically to reflect changes in our practices, services, or applicable requirements. Updates will be posted on this page with the revised effective date.

Contact Us

If you have questions regarding this Privacy Policy & SMS Terms of Service or LUCÉ's privacy practices, please contact:

LUCÉ

Email: info@luceky.org
Website: https://luceky.org